TERMS & CONDITIONS
- These terms & conditions are legally binding between the person downloading the app or accessing the website and "Sahyadri Smart Safe Private Limited Technologies Private Limited" which operates from its registered office located at : T/2, 6th Floor, Sunbeam Chamber, 7 Vitthaldas Thackersi Marg, New Marine Lines, Mumbai 400020.
- By downloading the application or accessing the website you shall be giving consent to defined Terms & Conditions & will be bound by existing Information technology Act 2000 / 2008 & Rules defined and other law as applicable in India.
- Change in Terms & Conditions / Amendments
- The Terms & Conditions may be amended at any time by the Company. All such amendments shall be binding on you after the amended Terms are made available on the Website / Mobile application. If you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the Services with no liability to the Company.
- Although Sahyadri Smart Safe Private Limited Technologies Private Limited will attempt to notify you when major changes are made to these Terms & Conditions, it shall be solely your responsibility to read and understand the most up-to-date version of the Terms on the Website / Mobile Application. Nothing in these Terms shall be deemed to confer any third-party rights or benefits.
- Sahyadri Smart Safe Private Limited Technologies Private Limited hereafter will be termed as Sahyadri Smart Safe Private Limited.
- Service provided by Sahyadri Smart Safe Private Limited is to provide platform for connecting car rental companies, taxi services to retail and corporate end users.
- USER - states any person who has attained the age of majority under Indian Law (18 years of age), who has downloaded application on mobile in order to utilize the services provided by Sahyadri Smart Safe Private Limited.
- SERVICE PROVIDER – states any individual or entity who has gone through the onboarding and screening process of Sahyadri Smart Safe Private Limited and has subscribed to being service provider. The service provider will be liable to execution of services to the Users as per the laid down SLA's on the platform.
- The User can choose from services published by multiple service providers.
- Cost – states the amount calculated with the commercials published by the service provider n Sahyadri Smart Safe Private Limited in relation to service which is payable by the user. For the purposes of interpretation, it is clarified that the said term is a direct settlement with the service provider and Sahyadri Smart Safe Private Limited will function as a intermediary in transferring the agreed fare from the user to the service provider.
- Trip - states the journey in relation to which the User and the Service Provider have agreed upon a transaction through the application. It is the journey from the departure point to the agreed destination and a choice of service type that the user and service provider have agreed. Eg. Local Transfer – Point to point transfer within a city, Local Packages – A vehicle booked at disposal for a minimum period of time or Intercity Usage – Usage between cities.
- Reporting Place - states a previously agreed upon location/ place between the User and the Service provider, from where the service providers vehicle will pick up user in order to commence the trip.
- Account / User account - states an internet account opened by the USER through mobile application in order to use the services provided by Sahyadri Smart Safe Private Limited.
- Policy & Conduct is a series of values and behaviors set in order to turn viable the proper and effective functioning of the services provided by Sahyadri Smart Safe Private Limited and assure a positive interaction between Users.
REGISTRATION AND USAGE OF APPLICATION
- By registering & using Sahyadri Smart Safe Private Limited application, user is bound to provide true, and accurate information, as sought at the time of signing up and from time to time where it is required. Sahyadri Smart Safe Private Limited does not verify or control the accuracy of the information provided by the users.
- In case of non- compliance of any of the Terms and Conditions by any user, Sahyadri Smart Safe Private Limited reserves the right, to withdraw the account of the user and discontinue all services for that user without any notice.
- Sahyadri Smart Safe Private Limited reserves the right to verify the information provided by its Users; if Sahyadri Smart Safe Private Limited notices given information by the user is not correct, then the user agrees to provide Sahyadri Smart Safe Private Limited, additional information or documents when requested, to establish authenticity of the account. If an account is found to be fake, not genuine or duplicate, Sahyadri Smart Safe Private Limited reserves the right to delete such account without any notice/ warning or the like.
- Sahyadri Smart Safe Private Limited is not requesting for any personal password or other information which is not relevant and will not be responsible for any consequences resulting from a User sharing his/her personal password of the account with third parties. In the above event it will be the User who will be held responsible for such negligence.
- The registration with Sahyadri Smart Safe Private Limited as a user is non-transferable.
- The format and content included on the website / application, including logo, graphics, button icons, video, audio, digital data, text and software is the property of Sahyadri Smart Safe Private Limited and is protected by Indian and international Intellectual & copyright and authors' right.
- All rights are reserved in relation to any trademarks registered and unregistered licensed or owned by Sahyadri Smart Safe Private Limited which exist on website / application.
- Web site or application or any part of web site / application should not be copied, downloaded or sold or otherwise used for any commercial / Noncommercial purpose without express written consent of Sahyadri Smart Safe Private Limited.
SERVICE FROM WOW
- Sahyadri Smart Safe Private Limited does not provide any transport services. The application / website is a platform for Users and Service Providers to transact with each other in a transparent manner. Sahyadri Smart Safe Private Limited does not interfere with rides, destinations, timings. Sahyadri Smart Safe Private Limited is not a party in any way to any agreement or transaction between user, nor is Sahyadri Smart Safe Private Limited liable in respect of any matter arising which relates to a booking between User and the Service provider.
- If any violation to the defined Terms and Conditions is noticed Sahyadri Smart Safe Private Limited reserves the right to withdraw services for USER or Service Provider without any notice & account may be removed permanently from the database.
- No agreement or arrangement between the User/Service Provider and Sahyadri Smart Safe Private Limited shall constitute or be deemed to constitute a partnership or agency or joint venture.
- User and Service Provider consents to Sahyadri Smart Safe Private Limited acting exclusively providing platform for convenient and transparent transactions. Sahyadri Smart Safe Private Limited is exempted from any other responsibilities that might be established at the User's or Service Provider's own risk.
- SOS option is provided during the trip to the users to alert their emergency contacts (Individual and corporate) as pre-determined by them in their profile.
Sahyadri Smart Safe Private Limited does not guarantee following:
Services will satisfy the Users' needs; services are error free and completely safe; information provided by other Users is authentic and updated; gadgets/device used to access Sahyadri Smart Safe Private Limited's Services will not suffer any damage.
DISCLAIMER OF LIMITATION
- Sahyadri Smart Safe Private Limited will not be responsible for any loss or damage for:
- In accurate or misleading, inaccurate or incomplete information being provided by a User;
- The cancellation of a Trip request by a Service Provider or User;
- Any failure to make payment of Trip Cost by a User;
- Any loss of belongings, loss arising out of accidents on road during Trip, Any fraud, fraudulent misrepresentation or breach of duty or breach of any of these Terms and Conditions by a Service Provider or User before, during or after a Trip.
- Sahyadri Smart Safe Private Limited will not be liable to any User for any business, financial or economic loss or for any consequential or indirect loss like, but not limited to,- loss of reputation, bargain, anticipated savings or loss of opportunity arising as a result of using Sahyadri Smart Safe Private Limited's services.
- Users understand that Sahyadri Smart Safe Private Limited only provides a Transaction platform where Users and Service providers will connect and transact in a transparent manner. The role of Sahyadri Smart Safe Private Limited is limited to the above. The User understands and agrees that Sahyadri Smart Safe Private Limited cannot be held responsible for any acts or omissions by any User, like but not limited to, robbery, thievery, missing an appointment due to some act or omission of the User or Service Provider or any third party, any argument etc, including the non-compliance with the Users' obligations. The User understands and accepts that offering and accepting Trips through Sahyadri Smart Safe Private Limited is done at the Users' own risk. Sahyadri Smart Safe Private Limited recommends that every transaction is made with good sense.
Collection of personal information
When you use Sahyadri Smart Safe Private Limited Website / Mobile application, Sahyadri Smart Safe Private Limited collects and stores your personal information which is provided by you from time to time. The information provided by you may include but not be limited to your Name, Gender, E-mail ID, Phone number, Vehicle Registration No. You consent to Sahyadri Smart Safe Private Limited to use your information to create a user account that will allow you to participate in the service. You will be solely responsible for the information provided by you. You agree that the information provided by you to Sahyadri Smart Safe Private Limited will be complete, correct and up to date. You agree that Sahyadri Smart Safe Private Limited and other people in the public may rely on your information as correct, complete and true. You acknowledge that if information provided by you is untrue, fake, misleading, incorrect, incomplete, inaccurate or not current in any respect, you will be solely responsible for it and Sahyadri Smart Safe Private Limited has the right to terminate this agreement and your use of the services. Personal information collected by Sahyadri Smart Safe Private Limited will not be used for any other purpose other than communication from Sahyadri Smart Safe Private Limited.
Storage of information.
Sahyadri Smart Safe Private Limited stores your personal data and information in its database. Sahyadri Smart Safe Private Limited reserves a right to retain your personal data and information for indefinite period even after the termination of your account. This is done for security reasons and other future purposes.
Sharing your personal and other information.
Sahyadri Smart Safe Private Limited may share personal information with its other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of its services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
Sahyadri Smart Safe Private Limited may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to court orders, or other legal process.
Third Party Sites and services.
The website and application may contain links to third party websites, products and services such as social networking sites and third parties who may offer additional products and services through the site and application. The third parties use of the data they collect will be governed by the third parties' privacy practices. Please review these before providing any personal information to any third party.
Passwords and account security.
You consent and understand that you are responsible to Sahyadri Smart Safe Private Limited and to third parties for maintaining the confidentiality of passwords associated with any account you use to access the Service. You will be solely responsible for all activities that occur under your account. Sahyadri Smart Safe Private Limited will take due care to ensure the confidentiality of your credentials. You agree and acknowledge that in the very unlikely event of your credentials becoming known to a third party on account of an intrusion into Sahyadri Smart Safe Private Limited's data base, Sahyadri Smart Safe Private Limited shall not be made liable for the resulting damages. If you become aware of any unauthorized use of your password or of your account, you agree to notify the concerned official at Sahyadri Smart Safe Private Limited immediately.
Sahyadri Smart Safe Private Limited Website/ mobile application has stringent security measures in place to protect the loss, misuse, and alteration of the information under its control. Whenever you change or access your account information, Sahyadri Smart Safe Private Limited offers the use of a secure server. Once your information is in possession Sahyadri Smart Safe Private Limited adheres to strict security guidelines, protecting it against unauthorized access.
Opt-Out All users have the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from Sahyadri Smart Safe Private Limited on behalf of its partners, and from Sahyadri Smart Safe Private Limited in general, after setting up an account.